Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as quickly as possible online by means of the Services Australia website.

To receive JSP a person should:

– be of certifying age for JSP
– satisfy Australian house requirements for JSP
– be jobless, and
– trying to find work and happy to take part in activities that increase their chances of discovering a task, or
– not able to work, study or try to find work due to medical condition, illness or injury, or
– employed or studying full time and are not able to carry out these due to a medical condition, disease or injury and have a job or research study to return to

If the consumer has suggested they are unable to work due to a short-term incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support (DSP) sus/can RTW customers claiming JSP

A DSP client whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls below the JSP income test cut-off

For employment example, a self-employed DSP consumer is still working 30 hours each week, but their income has actually minimized. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become certified they must provide their checking account balances, evidence of earnings and work separation information.

Customers can start an early claim online. They will have the ability to finish Your individual information, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 2 week of being qualified for JSP. They will get a tip notification 14 days before the eligibility date.

A detained person might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified but not payable when they declare.

Customers transferring from an existing income assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers need to create a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, employment to start an online claim for JSP they must:

– check in to myGov and gain access to their connected Centrelink online account
– ensure their individual details are correct. From the menu, pick the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a lowered question set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is provided to the customer on their Centrelink online account homepage up to 28 days prior to losing credentials for their current payment.

The task will allow the customer to carry out a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed unable or inappropriate to finish an online claim or nominees. ACC needs to likewise be used in circumstances where a paper claim for employment Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the consumer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote customers

If the consumer resides in a remote area and usually utilizes an agent, Remote Service Centre, or phone to do service and is not able or inappropriate to complete an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for employment identified remote customers.

The customer must have:

– the remote indication revealing on the Customer Overview, or
– a property address in a remote location

To inspect the address is in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the candidate to assist the person claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be reasonable for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia should identify if they have decreased their work prospects by transferring to a brand-new place.

If this holds true, the Service Officer need to examine a possible MALEP employment related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to recognize a non-compliance event has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job hunters undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other specialist supplier, will have a preliminary visit booked throughout the Participation Interview. Attending this first service provider consultation is called the job hunter’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will figure out the start date of the job hunter’s income assistance payment. Note: this goes through task applicants meeting any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job seekers to the Workforce Australia online work service. This omits task hunters residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and employment over

Single client aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will automatically determine this and apply the suitable rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to consumers during their online claim. Employer information, name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the employer within the claim. If a client confirms the company, once on payment, STP pre-filled income will exist to the customer when they report. If the consumer does not verify the company, once on payment, the STP company may present to the consumer again when they report.